Contact Us – Get in Touch with KOSTCH
We are committed to providing the highest level of customer service and support. Whether you have questions about our products, orders, warranties, or partnerships, KOSTCH is here to assist you promptly and professionally.
1. Customer Support
Our customer support team is ready to assist you with:
- Order inquiries (status, tracking, modifications)
- Product setup and installation guidance
- Warranty claims and repairs
- Technical troubleshooting for any appliances
📧 Email: service@kostch.com
💬 Live Chat: Available on our website during business hours
Response Time: Most inquiries are answered within 24 business hours.
Tips for Faster Support: Include your order number, product model, and detailed description of your question.
2. Sales & Bulk Orders
For commercial orders, bulk purchases, or B2B partnerships:
- Custom pricing and solutions for restaurants, hotels, and commercial kitchens
- Product consultation for professional kitchen needs
- Exclusive offers for verified businesses
📧 Email: service@kostch.com
🕘 Hours: Mon–Fri, 9:00 AM – 5:00 PM EST
Please provide: Company name, type of business, quantity needed, and target delivery date.
3. Feedback & Suggestions
We value your opinions to improve our products and services:
- Suggestions for new features or products
- Feedback on your shopping experience
- Comments on our website or content
📧 Email: service@kostch.com
Please include: Order number (if applicable), product model, and a detailed description of your suggestion.
6. Contact Form for Quick Messages
Suggested Form Fields:
- Full Name *
- Email Address *
- Phone Number (optional)
- Subject *
- Message *
- Order Number (optional)
Fields marked with * are required. Submitting a form confirms that you have read our Privacy Policy.
7. Social Media & Online Communities
Stay connected for product news, promotions, and tips:
- Instagram: @KOSTCH Appliance
- Facebook: @KOSTCH Appliance
- YouTube: KOSTCH Appliance
- Pinterest: @KOSTCH Appliance
Engage with our community for inspiration, recipes, and appliance tips.
8. Emergency & Urgent Requests
For urgent product issues (e.g., appliance malfunction, delivery errors):
- Call our support line for immediate assistance
- Include order number and detailed description for faster resolution
9. Accessibility
KOSTCH is committed to accessibility:
- Website compatible with screen readers
- Customer support available for hearing or visually impaired users via email
- Assistance for scheduling appointments and product demonstrations
10. Customer Promise
KOSTCH guarantees:
- Prompt and courteous responses
- Transparent information about products, shipping, and policies
- Respect for your privacy and data security
Your inquiries are our top priority. Whether it’s a question about a single appliance or a commercial partnership, we provide a seamless, efficient, and professional experience.
