Return & Refund Policy

Last Updated: [9, 2025]

At KOSTCH (“we”, “us”, “our”), we are committed to your satisfaction. This policy governs all kitchen appliances purchased from [www.kostch.com], including electric range, gas range, dishwashers, refrigerators, range hoods, and other related equipment.

1. Eligibility for Returns

A product is eligible for return if all the following conditions are met:

• Purchased directly from KOSTCH.
• Return request submitted within 30 calendar days of delivery.
• Product is unused, in original packaging, with all manuals, warranty cards, accessories, and promotional items included.
• Product shows no signs of misuse, damage, or alteration.

Non-Returnable Items:

• Products marked as Final Sale, Clearance, or Non-Returnable.
• Consumables or items with limited shelf life (e.g., filters, bulbs, cleaning agents), unless defective.
• Products damaged due to improper installation, misuse, or neglect.

2. Initiating a Return

To start a return:

1. Contact Customer Support within the return window:
   📧 Email: service@kostch.com
   Subject: “Return Request – Order #[Order Number]”
2. Include:
   • Proof of purchase (invoice or receipt)
   • Reason for return
   • Photos of the product (if damaged or defective)
3. Customer Support will issue a Return Merchandise Authorization (RMA) number.
4. Ship the product securely with the RMA number clearly displayed.

Products returned without an RMA may be refused or delayed.

3. Return Shipping Costs

• Non-Defective Returns: Customer is responsible for shipping costs.
• Defective or Damaged Items: We provide a prepaid shipping label.
• Carrier Issues: We are not responsible for lost or damaged items due to improper packaging or third-party shipping.

4. Refunds

Once the return is received and inspected:

• Full Refund: Issued if the product meets all return criteria.
• Partial Refund: May apply if the product is returned in less-than-original condition, missing parts, or damaged during return shipping.
• Processing Time: Refunds are typically processed within 7–14 business days after receiving the returned item.
• Refund Method: Refunds are issued to the original payment method. For alternative payment methods (e.g., PayPal, Stripe, bank transfer), processing time may vary.
• Delayed Refunds: If the original payment method is offline (bank transfer or check), additional processing time may be required.

5. Exchanges

• Exchanges are available only for defective or incorrect items.
• Contact Customer Support to initiate an exchange.
• Shipping costs for exchanges follow the same rules as Section 3.
• If replacement stock is unavailable, a refund may be issued instead.

6. Warranty & Repairs

• Manufacturer warranties cover defects in materials or workmanship only.
• Warranty claims do not cover:
  • Normal wear and tear
  • Accidental or intentional damage
  • Improper installation or use
  • Unauthorized modifications or repairs
• To file a warranty claim:
  1. Provide proof of purchase
  2. Provide photos or videos of the defect
  3. Follow instructions in the warranty card or product manual

7. Cancellation Policy

• Orders can be canceled within 24 hours of placement.
• After 24 hours, cancellations may not be accepted if the product has already shipped.
• Contact Customer Support immediately with your order number to request cancellation.

8. Shipping Damages

• Inspect your package upon delivery.
• For visible damage, refuse delivery or contact Customer Support immediately.
• Report concealed damage within 48 hours of delivery.
• Keep all packaging and damaged items for inspection.
• Items lost or damaged due to customer negligence during unpacking may not be eligible for refund.

9. Late or Missing Returns

• If a return is not received within 30 days from the RMA issuance date, it will be rejected.
• For delayed returns due to carrier issues, proof of shipment is required.

10. Limitation of Liability

• KOSTCH is not responsible for indirect, incidental, or consequential damages resulting from product use, shipping, or installation.
• This includes damages to property, injuries, or financial loss.

11. Contact Information

For returns, refunds, exchanges, warranty claims, or questions:

📧 Email: service@kostch.com