Privacy Policy

Last Updated: [9, 2025]

KOSTCH (“we”, “us”, “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website www.kostch.com (the “Site”) and purchase our products, including electric range, gas range, dishwashers, refrigerators, range hoods, and related kitchen appliances.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and billing/shipping addresses.
• Account Information: Username, password, order history, and account preferences.
• Payment Information: Credit/debit card details, payment processor data (processed securely by third-party payment gateways such as Stripe, PayPal, Airwallex).
• Device and Usage Information: IP address, browser type, operating system, pages visited, referring URLs, and interactions with our website.
• Marketing Data: Newsletter subscription status, promotional offers clicked, and marketing preferences.

2. How We Use Your Information

We use the collected data to:

1. Process and fulfill your orders.
2. Communicate with you regarding your account, orders, and customer service inquiries.
3. Improve our website and services.
4. Send you marketing communications if you have opted in.
5. Detect, prevent, and address fraud, security threats, or illegal activities.
6. Comply with legal obligations, tax, and regulatory requirements.

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties for the purposes of:

• Payment Processing: Third-party gateways to complete transactions.
• Shipping and Delivery: Carriers and logistics partners to deliver your orders.
• Marketing Services: Email service providers for newsletters and promotions (with consent).
• Legal Compliance: When required by law, legal process, or to protect rights and property.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze website usage, and deliver relevant advertising.

• Types of Cookies:
  • Essential cookies for website functionality.
  • Performance and analytics cookies to track visitor behavior.
  • Marketing cookies for personalized promotions.

You may disable cookies via your browser settings, but some features of the website may not function properly.

5. User Rights (CCPA – California Residents Only)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

1. Right to Know: Request information about what personal data we collect, use, and share.
2. Right to Delete: Request deletion of your personal data, subject to legal exceptions.
3. Right to Opt-Out of Sale of Personal Information: We do not sell personal data, but if this changes, you may opt-out.
4. Right to Non-Discrimination: Exercising your CCPA rights will not result in denial of services or differential pricing.

How to Exercise Your Rights:

• Contact us at:
  📧 Email: service@kostch.com
  Subject line: “CCPA Privacy Request”
• We will verify your identity before processing requests.

6. Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure.

However, no online transmission or storage method is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders and provide services.
• Comply with legal obligations.
• Enforce our agreements and resolve disputes.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date. Continued use of our website constitutes acceptance of these changes.

11. Contact Information

For questions regarding this Privacy Policy or your personal information, contact us at:

📧 Email: service@kostch.com