Return & Exchange Request

Return & Exchange Request

If you need to return or exchange any kitchen appliance purchased from our store, please select your order below and submit a request.

Note: Return requests must be submitted within 7 days of receiving the product. Items must remain unused, uninstalled, and in their original packaging.

↩️ Submit a Return/Exchange Request

Summary of Return & Exchange Policy:

• Only items that are unused, uninstalled, and in their original packaging are eligible for return.
• For large appliances (such as refrigerators and range hoods), please ensure the item is in good condition and properly packed for return shipping.
• If the return is due to a product defect, please contact our customer service team first and provide photos/videos as proof.
• For international orders, customs duties and shipping costs are the responsibility of the buyer, unless the return is due to a quality issue.