Terms and Conditions

Last Updated: [9, 2025]

Welcome to KOSTCH (“we”, “us”, “our”). By accessing or using our website [www.kostch.com] (the “Site”), you agree to comply with and be bound by these Terms and Conditions. Please read carefully before using our website or making purchases.

1. General Information

• This website is operated by KOSTCH.
• “We”, “us”, and “our” refer to KOSTCH.
• By using the Site, you agree to be legally bound by these Terms.
• We reserve the right to refuse service or restrict access to anyone at our discretion.

2. Eligibility

• You confirm that you are at least 18 years old or the legal age of majority in your jurisdiction.
• By using the Site, you affirm that you have legal capacity to enter binding contracts.
• Minors are not allowed to make purchases or register accounts without parental consent.

3. Account Registration and Security

• Some features require creating an account. Provide accurate and complete information.
• You are responsible for maintaining account security, including passwords.
• All activities under your account are your responsibility.
• Notify us immediately of unauthorized access or breaches.
• We may suspend or terminate accounts for violations, fraudulent activity, or inactivity.

4. Product Information

• Our store specializes in kitchen appliances: electric range, gas range, dishwashers, refrigerators, range hoods, and related equipment.
• All descriptions, images, and specifications are for reference only.
• Product colors may vary due to monitor settings or production tolerances.
• Product availability and prices may change without prior notice.
• We are not liable for typographical or photographic errors.

5. Orders and Payments

• Order Acceptance: Orders are confirmed only after payment is processed.
• Payment Methods: Major credit cards, debit cards, and online payment gateways (e.g., PayPal, Stripe, Airwallex).
• Currency and Taxes: Prices are in USD unless stated. Applicable taxes are your responsibility.
• Pricing Errors: We reserve the right to cancel orders with incorrect pricing and refund payment.
• Fraud Prevention: Orders may be delayed or canceled if suspected fraudulent activity is detected.

6. Shipping, Delivery, and Risk of Loss

• We currently ship within the United States only.
• Orders processed within 1-2 business days; shipping time varies by destination.
• No delivery to Alaska, Hawaii, U.S. territories, or military addresses (APO/FPO).
• Once shipped, tracking info will be emailed.
• Risk of loss transfers to you upon carrier delivery.
• Shipping carriers are not liable for delays due to weather, strikes, pandemics, or government action.
• Shipping insurance is optional; customer is responsible for insured value if requested.

7. Returns, Refunds, and Cancellations

• Return Period: 30 days from delivery for unused, original condition products.
• Non-Returnable Items: Used items may not be returned.
• Defective Products: Contact support for inspection and replacement instructions.
• Return Shipping Costs: Customer pays unless product is defective/damaged on arrival.
• Restocking Fee: May apply to large appliances.
• Refunds: Issued after inspection and approval.
• Order Cancellations: Allowed prior to shipment; once shipped, standard return rules apply.

8. Warranty, Repairs, and Installation

• Manufacturer warranties apply to eligible products, covering material/workmanship defects.
• Warranty period and terms vary; refer to product documentation.
• Exclusions: Normal wear, misuse, improper installation, unauthorized repairs/modifications, cosmetic damage.
• Authorized repair centers must perform repairs to maintain warranty validity.
• Installation services, if any, are the responsibility of the customer unless explicitly stated.

9. Limitation of Liability

• We are not liable for indirect, incidental, consequential, punitive, or special damages.
• Total liability does not exceed the purchase price of the product/service.
• Use of the Site and products is at your own risk.
• We do not guarantee uninterrupted access to the Site or products.

10. Intellectual Property and User Content

• All content (images, text, graphics, logos, product descriptions) is owned by KOSTCH or licensors.
• Unauthorized use is prohibited.
• User-generated content (reviews, comments) grants us a non-exclusive, perpetual license to use, reproduce, and display content.
• Content must not infringe on third-party rights, be illegal, offensive, or harmful.

11. Prohibited Conduct

• Fraud, illegal activity, or account misuse.
• Unauthorized access to systems or data.
• Uploading malware, viruses, or malicious scripts.
• Interfering with Site functionality or other users’ access.

12. Force Majeure

• We are not liable for delays or failure caused by circumstances beyond our reasonable control: natural disasters, strikes, pandemics, war, or government restrictions.

13. Third-Party Services

• The Site may contain links to third-party services.
• We do not guarantee, endorse, or assume liability for third-party products/services.
• Users engage third-party services at their own risk.

14. Privacy and Data Protection

• Personal data is collected and processed according to our Privacy Policy.
• By using the Site, you consent to such collection and processing.
• We implement industry-standard security measures but cannot guarantee absolute data protection.

15. Governing Law and Dispute Resolution

• Terms governed by laws of the State of California, United States.
• Disputes resolved in courts of California.
• Parties shall attempt good faith negotiation prior to legal action.
• Optional binding arbitration may be applied.

16. Severability

• Invalid or unenforceable provisions do not affect remaining provisions.

17. Entire Agreement

• These Terms, Privacy Policy, Return & Refund Policy, and related legal notices constitute the full agreement.
• Supersedes all prior agreements, communications, or understandings.

18. Updates to Terms

• Terms may be updated at any time; updates posted with revised “Last Updated” date.
• Continued use constitutes acceptance of changes.

19. Contact Information

📧 Email: service@kostch.com