Terms of service

Effective Date: September 29, 2026

Welcome to KOSTCH ("KOSTCH," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of www.kostch.com, including any purchases made through our website.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any portion of these Terms, please discontinue use of the website.

Website Use

You agree to use this website only for lawful purposes and in accordance with these Terms.

You may not:

• Use the website in violation of any applicable law or regulation. 
• Attempt to gain unauthorized access to our systems or networks. 
• Interfere with the operation or security of the website. 
• Copy, reproduce, distribute, or exploit website content without our prior written permission. 
• Use automated tools, bots, or data scraping technologies to collect website information. 

We reserve the right to suspend or terminate access to users who violate these Terms.

Product Information

We strive to ensure that all product descriptions, specifications, pricing, images, and availability displayed on our website are accurate.

However, errors may occasionally occur. KOSTCH reserves the right to correct inaccuracies, update information, or cancel orders affected by pricing, inventory, or typographical errors without prior notice.

Product images are provided for illustration purposes only. Actual products may vary slightly due to manufacturing updates or monitor display differences.

Pricing & Availability

All prices shown on our website are listed in U.S. Dollars (USD).

Prices and product availability are subject to change without notice.

Submitting an order does not guarantee acceptance. We reserve the right to refuse, limit, or cancel any order for reasons including, but not limited to:

Pricing errors 

• Product availability 
• Suspected fraud 
• Payment authorization issues 
• Violation of these Terms 

If an order is cancelled after payment has been received, a full refund will be issued using the original payment method.

Orders & Payment

Orders are processed only after payment authorization has been successfully completed.

By submitting an order, you represent that you are authorized to use the selected payment method.

If payment cannot be verified or is declined, we may delay or cancel the order.

Product Installation

Customers are responsible for ensuring that products are installed in accordance with all applicable local building codes, gas, electrical, and plumbing requirements.

KOSTCH recommends that all major appliances be installed by qualified professionals. Improper installation may void applicable warranty coverage and could result in property damage or personal injury.

Shipping

Shipping timelines are estimates only and are not guaranteed.

Delivery dates may be affected by weather conditions, carrier scheduling, inventory availability, holidays, or other circumstances beyond our control.

Additional information regarding shipping, freight deliveries, damaged shipments, and delivery procedures can be found in our Shipping Policy.

Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

By placing an order, you acknowledge and agree to the terms outlined in that policy.

Warranty

Manufacturer warranties are subject to the warranty terms applicable to each product.
Additional protection coverage, if purchased, is administered according to the terms of the applicable Protection Plan.

Warranty coverage does not extend to damage resulting from improper installation, misuse, abuse, accidents, unauthorized modifications, or failure to follow the product instructions.

Authorized Purchases

Products purchased through unauthorized sellers may not be eligible for manufacturer warranty coverage or customer support.

KOSTCH reserves the right to refuse warranty service for products that cannot be verified as having been purchased through authorized sales channels.

Intellectual Property

All content available on this website—including text, graphics, logos, icons, product images, videos, software, page layouts, and other materials—is the property of KOSTCH or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, republished, transmitted, distributed, or otherwise used without prior written authorization from KOSTCH.

User Content

If you submit product reviews, comments, photographs, or other materials to KOSTCH, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, modify, and distribute such content for marketing, promotional, or business purposes.

You represent that you own or have the necessary rights to submit such content.
We reserve the right to remove any content that we determine to be inappropriate or unlawful.

Third-Party Links

Our website may contain links to third-party websites or services for your convenience.

KOSTCH does not control or endorse these external websites and is not responsible for their content, privacy practices, products, or services.

Accessing third-party websites is at your own risk.

Disclaimer of Warranties

Except as expressly stated in applicable product warranties, this website and its contents are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, KOSTCH disclaims all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will operate without interruption, be error-free, or remain free from viruses or other harmful components.

Limitation of Liability

To the maximum extent permitted by law, KOSTCH shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from:

• Use of the website; 
• Inability to use the website; 
• Purchase or use of products; 
• Delivery delays; 
• Loss of profits, revenue, data, or business opportunities. 

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless KOSTCH, its affiliates, employees, officers, directors, agents, and service providers from any claims, damages, liabilities, losses, costs, or expenses arising from:

• Your violation of these Terms; 
• Your misuse of the website; 
• Your violation of any applicable law; 
• Your infringement of the rights of any third party. 

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

Any dispute arising under these Terms shall be subject to the applicable state or federal courts located in Colorado.

Changes to These Terms

KOSTCH may revise these Terms from time to time.

Updated versions will be posted on this page together with the revised effective date.

Continued use of the website after any changes become effective constitutes acceptance of the updated Terms.

Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

KOSTCH Customer Service

Email: service@kostch.com

Website: www.kostch.com